System and application
Identify your system and measurement task, and describe where you need assistance.
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ROTEC services
Technical support for your ROTEC measurement system
Clear answers to your technical questions. Describe your question about your measurement system or analysis using the support form below.
How we can help
Software and analysis
Include the software version, the function concerned and the behaviour you observed.
A reproducible description
What did you expect, and what actually happened? Where possible, list the steps needed to reproduce the behaviour.
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Training
Would you like to deepen your understanding of measurement or analysis? Explore the training programme.
Explore training →Your next step
A short, structured description is more useful than a collection of files without explanation.
Describe your question
Identify the system, application and specific issue.
Add relevant context
Include versions and reproducible steps where relevant.
Protect confidential information
Do not send passwords or access credentials. Agree how to share confidential measurement or customer data with ROTEC first.
Frequently asked questions
Where can I ask a technical question?
Use the support form on this page. The button takes you directly to the form.
What information is useful in a support request?
The measurement system, software version, measurement task and a reproducible description of the behaviour you observed.
Should I include passwords or confidential measurement data?
No passwords or access credentials. First agree which information is needed and how confidential files can be shared securely.
What do you need help with?
Use the support form for your technical enquiry.
Go to the support form →Personal support you can count on.
Fast. Clear. Reliable. Your technical support team.