Your security is our priority!

We take the security of our measurement and analysis systems seriously. On this page, you will find how to report security vulnerabilities to us and how we handle them. 

Reporting a security vulnerability 

Please report suspected vulnerabilities to security@rotec-munich.de. This also applies to vulnerabilities in third-party components included in our products.

The following information helps us process your report: the affected product and version, a description of the vulnerability, clear steps to reproduce it, the potential impact, and your contact details for any follow-up questions. Please do not send us any customer data or personal data of third parties.

This channel is intended exclusively for security reports. For general support requests, please contact support@rotec-munich.de.

How we handle your report 

We will confirm receipt of your report within three business days. After an initial assessment, we will get back to you within ten business days with an evaluation and will keep you informed of any further developments.

We will coordinate the timing of any disclosure together with you. As a guideline, we aim for a period of 90 days from receipt of the report. Upon request, we will credit you by name in the associated advisory.

Security Advisories 

We publish resolved vulnerabilities on this page. Each advisory includes a description, the affected products and versions, the impact, a severity rating based on CVSS, and remediation guidance. 

Security updates and support period 

We provide security updates free of charge for supported product versions. The support period is five years from the date the respective product version is placed on the market. 

 Last updated: July 2026